Return & Exchange Policy

We strive to ensure your complete satisfaction with your purchase. If, for any reason, you are dissatisfied with a product, our return & exchange policy is designed to simplify the process and maintain transparency. Please arrange for the return of the product within 30 days of delivery.

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If your item meets the criteria for a return, your refund will be processed within 5-7 business days upon receipt. You will receive an email confirmation once the item(s) have been received, and the refund has been issued. Please allow 3-5 business days for bank processing time.

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If you haven’t received a refund yet, please first check with your bank or credit card company. It may take some time for the refund to be posted, typically 3-5 business days. If you've completed these steps and still haven't received your refund, please contact us at support@soundwavememorials.com.au

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We believe that a clear and direct refund or exchange policy is essential for building trust and assuring our customers that they can make purchases with confidence. Our goal is to offer you peace of mind, knowing that we are here to assist you every step of the way in honoring and remembering your loved ones.